Before deciding to work with any Williamsburg, VA HVAC company, there are certain things you find out about them. Whether you’re looking for an HVAC contractor for regular maintenance, inspection, or for a service call, here are the most important tips on what to look for when choosing the right company.

Customer Service

You want to hire an HVAC company that will listen to your needs and promises to provide high-quality workmanship and superior customer care to meet all your heating and cooling service needs. Call a contractor you are interested in to test the waters and find out how they treat their customers. If you request to speak to a salesman or representative, notice how long it takes them to get back to you. If it takes too long before they even return your call it is time to look for a different contractor.

If they take too long to return your call when they know you are looking for HVAC service, how will they treat you after you have purchased your new air conditioning or heating system or if you need them to offer free warranty service? The HVAC experts at Nelson’s Heating & Cooling are dedicated to providing you with exceptional customer services at all times. We consider our customers part of our family and offer a lifetime guarantee on our workmanship.

Experience in the Industry

Ideally, you will want to work with a contractor that has been working in the HVAC industry for an extended amount of time. Although having much experience will not guarantee that a contractor will do a good job, being in the business for a long time indicates that the contractor is at least doing some things right. An HVAC technician that has more experience in the industry will probably have expertise in HVAC best practices and will have training with various types of systems from a wide variety of brands. If the contractor is relatively new, they will likely have insufficient experience with the different situations that may present themselves during a system repair or installation.

The HVAC technicians at Nelson’s Heating & Cooling have many years of experience. They have all of the experience and the training required to optimize installations of systems from top brands for maximum efficiency and comfort.

Licensing and Insurance

When it is time to hire a contractor you should first check that the contractor is fully licensed, bonded, and insured so that you are protected if something does happen to go wrong. If the contractor you want to work with does not have a license, look elsewhere to avoid any issues. If a contractor holds proper insurance it will help protect you if anything goes wrong.

Nelson’s Heating and Cooling proudly licensed, bonded, and insured to protect our customers from any unforeseen situations.

References or Referrals

A reputable HVAC company will provide references from their recent customers. Talking to past customers of a contractor can give you a good idea about the quality of their work. You can call them and find out if they are pleased with the services they received from the HVAC contractor you are interested in and if they would choose to hire the company again in the future.

You should BBB (Better Business Bureau) to see if the company has consumer ratings. Any company that is serious about their profession will have a profile here. Check with BBB to see consumer ratings of the company and if there are any outstanding complaints lodged against the company from past customers.

Check online places like Angie’s List, Yelp, Facebook for ratings of the company you are interested in. Another option is to ask your friends, neighbors, and co-workers for recommendations. They will probably not only recommend what HVAC contractors to use, but also give feedback on which ones you should avoid.

Home Evaluation

If you would like to have a new HVAC system installed, a professional contractor will want to evaluate your home to determine the best heating and cooling solution. They will take into consideration things like the square footage of your home, how many windows there are, and which way they face before they offer recommendations. If you want to replace an old system, the technician should also inspect the duct system for leaks, loose segments and insulation.
Once your home is thoroughly evaluated, they will give you a written estimate that should explain what work will be done and include things like cost of the HVAC work, warranties, and the energy efficiency of the HVAC system or equipment. From there you can compare costs, warranties, and energy efficiency with that of estimates from other HVAC contractors you have spoken with.

We are the number one choice for Williamsburg, VA HVAC services, offering a thorough home evaluation to ensure you receive the best quality of workmanship and superior service at great prices. We were voted #1 in Williamsburg, VA HVAC repair for 2014, 2015, 2017, & 2018.

Never compromise on the level of quality that goes into your HVAC service needs/home comfort needs. We are the number one choice for all your heating and cooling installation, repair, replacement and maintenance needs. We are dedicated to providing you with superior craftsmanship, exceptional customer service and affordable pricing. Our professional and knowledgeable HVAC experts will answer any questions you may have about your heating and cooling service needs.