For the scope of work, just about everything went as well as could be hoped. The crew arrived on time, the installation was spectacular, the care and regard to the home during the installation was unbelievable, the clean up was excellent, every individual (on site, in the office, and on the telephone) was courteous, friendly, and knowledgeable.
The only problem arose during the installation of the thermostats. While both units worked from a manual perspective, we encountered some difficulty activating the wi-fi registration and operation. One unit turned out to be defective and the other one encountered a problem with the manufacturer’s website that not even the manufacturer’s rep could fix. The Nelson crew came out the next day with a new thermostat and within an hour both units were operating both manually from within the house and via wi-fi remotely from different sites.
The crew chief refused to take any money until the entire job was completed to our satisfaction.
Excellent service. The technicians Aaron and Craig answered all my questions, were very thorough and professional. Explained in detail what they were doing. I consider the price extremely fair for the work that was performed. And this cost covers a second visit later in the year for the heating unit. I will definitely continue to use them for any HVAC work I require, and I will recommend them.
Great. I will use them again if needed and will recommend them to anyone needing quality & prompt, friendly & knowledgeable service
Nelson’s Heating is a great company. Locally, family owned. They have a terrific reputation and lived up to it. I will
continue to use them for HVAC needs and will always recommend them to everyone I know.
Thank you for your great service last Saturday when you installed our new water heater. Under the circumstances and conditions, you went way beyond the call of duty, and we appreciate it very much!
Nelson’s Heating and Cooling is just an outstanding company to do business with. American Standard is fortunate to have them represent their products.
Nelson’s Heating and Air installed an air conditioning unit in our home several years ago and we were very satisfied. They recommend an energy efficient unit and I have noticed a difference in my electric bill. The reason for this call was our heat was tripping the circuit breaker. The repair person found the problem promptly and fixed the problem. I highly recommend Nelson’s Heating and Air and refer them to my friends and family. I feel they are trustworthy and do not rip you off on service calls, repairs, and installations.
We have used Nelson’s Heating and Cooling for the last 10 years with total satisfaction! They are outstanding professionals who respond quickly to any calls for assistance and are absolutely reliable.
I can’t say enough good things about the owner, Dan Nelson & his staff. I have had a maintenance agreement with them for 7 years! They are thoroughly professional and charge very reasonable rates.
Great customer service, friendly, local company. Highly recommend.